Troubleshooting
Find the fix for common Celiq problems — stale charts, blank reveals, permission errors, filters that don't apply, and refresh issues
Start here when something in Celiq isn't behaving. Each page below pairs the on-screen symptom with the most likely cause and the concrete fix.
Most issues in Celiq come down to one of a few things: a tile or chart that hasn't re-run, a missing semantic-layer definition, a warehouse connection problem, or a role/Data Key/Data Gate restriction. Pick the page whose symptom matches what you see.
Pick your symptom
| Page | When to use it |
|---|---|
| Chart Not Updating | A tile or chart shows stale data and won't reflect your latest change. |
| Reveal Not Loading | Discover shows "No reveals yet", "No nodes found for this reveal", or a warehouse/table error. |
| Permission Denied | An action is blocked, a field is locked (🔒), or you see fewer rows than expected. |
| Filter Mismatch | A filter isn't applying, the value dropdown is empty, or the global date misses a tile. |
| Drill Path Unavailable | A drill option is missing or greyed out. |
| Semantic Health Warnings | You want to understand the Semantic Health issue list and clear it. |
| Knowledge Graph Missing Relationships | Expected joins or relationships don't show up. |
| Chart Settings Not Applying | A configure-panel tab is empty, or your chart settings don't stick. |
| Refresh Issues | Cached results, a timed-out query, or confusion over live vs snapshot data. |
Still stuck?
If none of these pages resolve it, the cause is usually outside the screen you are on: check your role and Data Key/Data Gate assignments, confirm the warehouse connection is healthy, and ask a Luminary or workspace admin to verify your access.