Refresh Issues
Cached results, a query that timed out, and how to rerun every tile — plus how live tiles differ from a saved query state
Results aren't refreshing the way you expect — you see cached numbers, a query that timed out, or you're unsure when data re-runs.
Symptoms
- A Cached badge shows in the Discover action bar.
- An error reads "Query timed out".
- A Mosaic tile didn't refresh after a data load.
- You're unsure whether a tile shows live data or a snapshot.
Causes & fixes
| Symptom | Cause | Fix |
|---|---|---|
| Cached badge in Discover | Results came from cache rather than a fresh warehouse run | Click Run to re-execute against the warehouse. |
| "Query timed out" | The result set is too large or the query too heavy | Lower the row limit (100 / 500 / 1,000 / 5,000 / 10,000) or add filters, then re-run. Filter before raising the limit — a higher limit doesn't reduce work. |
| A Mosaic tile didn't refresh after a big data load | Tiles re-run on open, on Rerun all tiles, or when the global date/frame/comparison/filters change | Use ⋯ → Rerun all tiles (or press R) to refresh every tile and regenerate the Orion briefing. |
| Comparison silently turned off after a refresh | The comparison query failed (no resolvable date range) and Celiq fell back to the simple query | Set an explicit global date range, then re-run. |
| A pinned Prism tile shows different numbers from yesterday | Prisms and tiles are live — they save the question, not the answer, and re-run against current data on open | This is expected; there is no "last refreshed" snapshot to manage. |
Live vs snapshot
Celiq tiles and Prisms are live: they store the query, not a frozen result, and re-execute against your warehouse every time they open. Mosaic tiles do not snapshot data — each one re-runs its own query on open, on Rerun all tiles, or whenever the global date, frame, comparison, or filters change.
Still stuck?
If a query keeps timing out even after lowering the limit and filtering, the warehouse may be slow or unreachable — check the connection in the Admin Console / Warehouses. If a tile errors instead of timing out, confirm it has a valid domain and reveal, and run Data health.